ARTWORK  |  QUALITY  |  PAYMENT  |  SAMPLES  |  PRODUCTION LEAD TIMES  |  TERMS

 

Our ordering process is easy... ensuring logo imprinting is done right and delivery is seamless.

 

Ordering LOGO-PRINTED Umbrellas for your organization IS easy as 1-2-3!

 

STEP 1: Placing an Order

Contact Us by email, phone or fax or use our Request a Quote form.
Our friendly customer service team can assist via phone or contact you by email to provide information regarding product options, stock availability, pricing and any other information that you may require to confirm your order.

 

STEP 2: Artwork Proof Approval

An Artwork Proof form is then generated and sent to you by email for client approval. Simply print and sign the proof form and return to us by email or fax. Submit your artwork file by email in any format (see Artwork requirements below).  

Our Artwork Proof form will allow you to approve the appearance and placement of your logo and confirm all print production details of your order including the estimated shipment date. Film is kept on file indefinitely for convenience and consistency of repeat orders.

 

STEP 3: Shipment of your Order*

Upon completion and final inspection of your order, we ship on your behalf via UPS standard ground service unless otherwise specified. After shipment we provide a confirmation by email including tracking information and scheduled delivery date.

* Printed orders are normally shipped within 10 business days and may be longer dependant upon seasonal production volume. Priority production and Rush order service is available dependant upon our current production capacity at time of order.

 

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ARTWORK  |  QUALITY  |  PAYMENT  |  SAMPLES  |  PRODUCTION LEAD TIMES  |  TERMS

 

ARTWORK REQUIREMENTS

Artwork File Formats: Logo artwork files are usually vector files like Adobe Illustrator .AI files or .EPS files created by any number of other new graphics programs like Sketch. If you do not have an .AI or .EPS version of your logo our Art Department can convert your high resolution JPEG or TIFF file to a vector format for a nominal charge. Wherever possible, imprinting colors should be specified utilizing the Pantone-PMS® color reference system for print production environments. If any or all of the above sounds Greek to you, not to worry, we'll help you sort it all out.

 

QUALITY STATEMENT

Our Weathertech™ Quality-Assurance system for tagUmbrellas specifies a useable product-life expectation of 3-to-5 years under normal individual-use conditions for most items available on this website. In many cases tagUmbrella products have been known to be serviceable for 10 years or longer. 

Warranty: We provide warranty against manufacturer defects only when new product mechanisms are found to be defective. There is no warranty expressed or implied for products used in a commercial environment and in a sharing-economy use. No warranty on Clearance items.

 

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PAYMENTS

We accept payment by all major credit cardswire transfer, organization check (cheque) or Interac eTransfer where available.

 

 

UMBRELLA SAMPLES ARE AVAILABLE FOR QUALITY-ASSURANCE

Sample orders are available on a chargeable basis with full credit available toward any new production-order confirmed within 30 days of the sample order shipment date.

Samples may be ordered in advance of placing a production order for clients to review design and quality, and may be ordered unprinted or logo-printed:

  • Unprinted ‘blank samples’ are charged at $39.90/each Umbrella + delivery charges via UPS standard service ($29.90 handling/delivery) or expedited as client requested. Normally shipped from our distribution center within 2 business days

  • Logo-Printed ‘pre-production samples’ printed with your logo in advance of a fully-confirmed production order - add to above; $100.00 for pre-production order charge + $75.00 screen set-up charge for each logo color. Printed and shipped from our print production center asap!

    Note: ALL samples are non-returnable due to new material policy.

 

PRODUCTION LEAD TIMES: LOCAL -OR- OFFSHORE FACTORY

LOCAL Production lead times: normally shipped within 10 business days from receipt of a confirmed order with approved artwork. Priority and RUSH production orders are accommodated as follows;

  • Local Priority Production without a guaranteed shipping date; is available at absolutely no charge whenever it can be accommodated by our art department and printing section workflow.

  • 5-Business-Day RUSH Production with a specified shipping date; is available whenever it can be accommodated by our art department and printing section workflow and chargeable at $150.00.

  • 3-Business-Day RUSH Production with a specified shipping date; is available whenever it can be accommodated by our art department and printing section workflow and chargeable at $300.00.

OFFSHORE FACTORY Production orders printed, assembled and packaged at our China production facility provide substantial cost savings due to lower costs of print-production labour and related materials.

  • OFFSHORE Production lead times: Approximately 16 weeks for single-order offshore umbrella orders and approximately 20 weeks for seasonal multiple-customer group orders.

For more information, visit our custom umbrella page or contact us anytime for a custom order quotation for offshore factory production, custom design services, custom packaging and private-label programs.  

 

TERMS OF SALE & OTHER INFORMATION

Billing Terms: All Invoices are net due upon invoice and must be prepaid at time of order confirmation unless a business account has been established in advance with our credit manager, or as otherwise agreed. Interest charges of 1.5% per month may be charged on over-due invoices.

Sales Tax: Prices listed on this web site and prices quoted do not include local or regional sales tax that may be applicable, unless otherwise specified.

Additional Imprinting & Set-up Charges Unit prices shown at tagUmbrella.com include a one color imprint on one location and screen set-up charge for one color logo. Additional imprinting and screen set-up charges are as follows; Imprinting charges: $2.50 per color/location. Screen set-up: $75.00 per additional logo color. For printed orders less than 24 umbrellas, a less than minimum (LTM) charge of $75.00 applies.

Freight Terms: FOB our print production facility or regional distribution center. Delivery charges are prepaid and charged on Invoice. List prices and quotes provided do not include delivery charges. Please contact TAG customer service to confirm freight charges via UPS or other carriers. US shipments are FOB our Northwest distribution center and Canadian shipments FOB our Vancouver BC print-production plant. International shipments are FOB our facility as quoted; commercial cargo documentation, Insurance and customs processing charges at destination plus any tariffs, duties and taxes for buyers' account.

Individual Packaging Charges for individual drop shipments: Mailing tubes or cartons - Folding Umbrellas: $3.75 each, Executive Umbrellas: $5.70 each, Golf Umbrellas: $5.90 each.

Split-shipment Charges: We can ship your bulk Umbrella order to multiple locations, anywhere in the world. Split shipment manifest charges apply: $12.50 per location (domestic) or $25.00 per location (International) with address labels supplied.

Production Variance:  Due to the production-environment nature of custom umbrella printing, it occasionally happens that an orders’ final production is over or under by up to 5% of the requested quantity. Your invoice will reflect any under or overage. If there is an absolute minimum quantity required for your program or event please let us know in advance. For more information please contact TAG customer service.

Currencies: Invoice currency dependant upon the country of final delivery unless otherwise specified. Prices shown are USD for US shipments, CAD for Canadian shipments. International orders are quoted in US Dollars unless otherwise specified. Please contact TAG customer service for quotations in other regions/currencies.

Availability: All orders are subject to stock availability at time of order confirmation.

ALL Prices and terms are subject to change without notice.